Acceptable Usage Policy
Our Acceptable Usage Policy applies to Services which are stated to be subject to the Acceptable Usage Policy.
Our Acceptable Usage Policy is intended to ensure:
the availability of Our Services to all eligible Ucomm Group customers; and
that the Acceptable Usage Services are not used in an unreasonable manner.
We reserve the right to vary the terms of this Acceptable Usage Policy from time to time.
We may rely on the Acceptable Usage Policy where Your usage of the Acceptable Usage Services is unreasonable, as defined below.
Unless otherwise indicated, capitalised terms used in this Acceptable Usage Policy have the meanings given to them in Our Agreement with You.
It is unreasonable use of an Acceptable Usage Service where Your use of the service is reasonably considered by Ucomm Group to:
involve a non-ordinary use;
cause significant network congestion, disruption or otherwise adversely affect the Ucomm Group network, a supplier’s network; or
adversely affect another person’s use of or access to the Acceptable Usage Services, the Ucomm Group network or a supplier’s network.
Fraudulent use includes resupplying or reselling a Service without Ucomm Group’s written consent so that someone else may access, use or commercially exploit an Acceptable Usage Service;
Non-ordinary use includes circumstances where You make or receive calls and/or make use of the internet on Our network in any non-ordinary manner without obtaining Our written consent first, which consent We may give or withhold, or make subject to conditions, in Our discretion. Use in a non-ordinary manner includes:
in the case of fixed line and SIP services:
usage for running a telemarketing business or call centre unless express permission is granted by Ucomm Group; and
usage with handsets, auto-dialler devices or software or other equipment that have not been approved by Us for use on Our Network;
in the case of mobile services, any use of a SIM in a SIM box, GSM gateway or any device that is used to automatically re-route calls;
usage to menace, harass or injure any person or damage anything;
usage in connection with an infringement or committing an offence against any law, standard or code; or
any other activity which would not be reasonably regarded as ordinary use in relation to the Acceptable Usage Service.
If we reasonably consider your use of the Acceptable Usage Services is unreasonable, we may, at our sole discretion, without telling you before we do so:
suspend or limit the Service (or any feature of it) in accordance with our agreement with You; and/or
terminate the Service in accordance with Our Agreement with You.
This policy is supplementary to and does not limit any of Ucomm Group's rights.