Your Network Is Not Just "the Internet"

Most business leaders think of their network as "the internet connection." It's a lot more than that. Your network is the internal fabric that connects every device, every user and every application in your business. It includes:

• Switches - The hardware that connects devices in your office to each other and to the internet

• Firewalls - The security boundary between your internal network and the outside world

• Wireless access points - The Wi-Fi that your staff, guests and devices connect to

• Internet connectivity - Your link (or links) to the outside world, including redundancy

• SD-WAN - Software-defined networking that connects multiple offices and optimises traffic across different internet links

• VPN and remote access - Secure connections for staff working from home or on the road

• Network segmentation - Separating your network into zones (corporate, guest, IoT/AV, servers) for security and performance

When this foundation is solid, your video calls are smooth, your cloud applications are responsive, your staff can work from anywhere and your security posture is strong. When it's not, you get dropped calls, slow file access, Wi-Fi dead spots, security gaps and frustrated people.

Network and Security Services

Network Design and Architecture

Whether you're building out a new office, upgrading aging infrastructure or connecting multiple sites, we design networks that are fit for purpose and ready for growth.

Our design process starts with understanding your business — how many people, what applications, how much video traffic, what security requirements, how many locations. Then we build a network architecture that handles today's demands with headroom for tomorrow's.

What we design:

• Wired network topology (core, distribution, access switching)

• Wireless network design with heat mapping and site survey

• Internet redundancy and failover

• Network segmentation and VLAN architecture

• Quality of Service (QoS) policies for video, voice and critical applications

• Multi-site connectivity (SD-WAN, MPLS, site-to-site VPN)

Firewall and Perimeter Security

Your firewall is the front door to your network. We deploy, configure and manage enterprise-grade firewalls that control traffic flow, block threats and enforce security policies.

What we manage:

• Firewall deployment and rule configuration

• Intrusion detection and prevention (IDS/IPS)

• Web content filtering

• Application-level traffic inspection

• VPN tunnels for site-to-site and remote access connectivity

• Geo-blocking and threat intelligence feeds

• Regular rule review and policy hardening

We partner with Fortinet, Cisco and other leading firewall vendors. Our choice depends on your environment, your security requirements and what integrates best with your existing infrastructure.

Wireless Network Solutions

Reliable Wi-Fi is no longer a "nice to have." Your staff expect it to work everywhere in the office — at their desk, in the meeting room, in the kitchen. Your guests expect it to work when they visit. Your AV and IoT devices depend on it.

We design and deploy enterprise wireless networks that provide consistent coverage, adequate bandwidth and proper security across your entire office.

What we deliver:

• Wireless site surveys and heat mapping

• Access point placement design for full coverage with minimal interference

• Separate SSIDs for corporate, guest and IoT/AV traffic

• 802.1X authentication for corporate wireless (certificate or credential-based)

• Guest captive portal with acceptable use policy

• Wireless intrusion detection

• Cloud-managed or on-premise controller options

SD-WAN and Multi-Site Connectivity

If your business has multiple offices, SD-WAN provides intelligent, cost-effective connectivity that outperforms traditional MPLS for most use cases.

SD-WAN dynamically routes traffic across multiple internet links based on application priority, link quality and cost. Video conferencing traffic gets prioritised over bulk file transfers. If one link degrades, traffic automatically fails over to another. You get better performance, built-in redundancy and typically lower ongoing connectivity costs.

What we deploy:

• SD-WAN overlay across multiple sites

• Application-aware traffic routing and prioritisation

• Automatic failover between internet links

• Centralised management and visibility across all sites

• Integration with cloud services (Microsoft 365, Azure, AWS direct connect)

• Secure connectivity between offices without dedicated MPLS circuits

Network Monitoring and Management

A network you can't see is a network you can't manage. We deploy monitoring tools that give us (and you) visibility into every switch, firewall, access point and link in your environment.

What we monitor:

• Device health and availability (up/down, CPU, memory, temperature)

• Interface utilisation and bandwidth consumption

• Wireless client counts, signal strength and roaming patterns

• Firewall connection logs and threat events

• Internet link performance (latency, jitter, packet loss)

• Quality metrics for video and voice traffic

When something degrades — a switch port flapping, an access point dropping clients, an internet link experiencing packet loss — we see it and respond. Often before anyone in your office has noticed.

Network Security

Beyond the firewall, we implement layered network security measures:

• Network segmentation — Separating your corporate network from guest, IoT and AV device networks. If a compromised IoT device is on its own VLAN with restricted access, it can't reach your file server.

• Network access control (NAC) — Ensuring only authorised devices can connect to your network. Unknown devices get placed on a restricted network or blocked entirely.

• Encrypted traffic inspection — Inspecting encrypted traffic (where policy permits) to detect threats hiding inside SSL/TLS connections.

• DNS security — Filtering DNS requests to block access to known malicious domains before the connection is even established.

• Micro-segmentation — For sensitive environments, restricting lateral movement between devices on the same network segment.

Built for Video, Voice and Collaboration

This is where our integrated approach matters most. Video conferencing and AV systems are some of the most demanding applications on any network. They need:

• Low latency — Delays of more than 150ms make video calls feel like a satellite phone conversation

• Low jitter — Variation in packet timing causes choppy audio and frozen video

• Zero packet loss — Even 1% packet loss makes audio unintelligible

• Adequate bandwidth — A single 1080p video call can use 2-4 Mbps. A building with 20 active rooms needs serious bandwidth and QoS

• Correct firewall rules — Microsoft Teams, Cisco Webex and Zoom all require specific ports and protocols to be open. Block them, and calls fail or fall back to lower quality

Because we design both the network and the collaboration systems that run on it, we build these requirements into the network from the start — not as an afterthought when rooms start having quality issues.

When a client calls most MSPs about choppy video, the first thing they hear is "it's probably the AV equipment." When they call their AV provider, they hear "it's probably the network." With us, there's one team that understands both sides. We run packet captures, check QoS policies, validate firewall rules, review room system diagnostics and pinpoint the actual cause — whether it's a misconfigured switch, a congested uplink or a firmware bug in the camera.

Technology We Trust

We work with leading network and security vendors to deliver reliable, enterprise-grade infrastructure.

Our recommendations are based on your requirements and environment, not vendor incentives. We'll tell you when a $500 access point does the job and when you need the $2,000 one.

How It Works

Step 1: Network Assessment

We start with a thorough assessment of your current network. We review your switching, wireless, firewall, internet connectivity, cabling and security posture. You get a clear report showing where you're strong, where the risks are and what to prioritise.

Step 2: Design and Proposal

Based on the assessment, we design a network architecture tailored to your business. You receive a detailed proposal with equipment specifications, network diagrams, implementation timeline and transparent pricing.

Step 3: Implementation

Our engineering team deploys, configures and tests the new infrastructure. We schedule implementations to minimise disruption — often outside business hours for critical changes. Everything is documented and handed over to your team (or managed by ours).

Step 4: Ongoing Management

Your network is monitored continuously through our managed services platform. We handle firmware updates, security patches, configuration changes and incident response. You get quarterly reports on network health, utilisation trends and security events.

Why Choose Ucomm Group for Network and Security

We Understand What Runs on Your Network

Most network providers build networks for generic "data." We build networks for video conferencing, collaboration, cloud applications and AV systems. We know the specific requirements of Microsoft Teams, Cisco Webex and Zoom. We configure QoS, VLANs and firewall policies with these applications in mind from day one.

One Team for Infrastructure and Applications

When your video call drops, is it the network, the room system, the platform or the cloud? Most businesses spend hours coordinating between their network provider, AV integrator, ISP and cloud partner. We manage all of it — so diagnosis is minutes, not days.

Built for Mid-Market

We work with businesses that need enterprise-grade networking but don't have the budget or complexity of a large enterprise. Our solutions are right-sized for organisations with 50 to 500 employees and one to twenty locations.

National and APAC Coverage

We service clients across Australia and the Asia-Pacific region. For multi-site deployments, we standardise designs, stage equipment centrally and deploy with local engineering support at each location.

Frequently Asked Questions

Q: How do I know if my network needs upgrading?

Common signs include slow application performance, Wi-Fi dead spots, dropped video calls, network outages, security concerns and equipment that's more than five to seven years old. If your business has grown significantly since the network was last designed, it's probably time for a review. Our free assessment will give you a clear picture.

Q: What's the difference between a managed firewall and just buying a firewall?

A firewall is only as good as its configuration and maintenance. A managed firewall means we deploy it, configure the rules, monitor it for threats, update the firmware, review the policies regularly and respond to security events. An unmanaged firewall with default rules is like a locked door with the key left in it.

Q: Do we need SD-WAN?

If you have multiple offices and you're paying for expensive MPLS circuits, SD-WAN can typically deliver better performance at lower cost. If you have a single office, SD-WAN is less relevant — but a dual-internet setup with automatic failover is still worth considering for business continuity.

Q: Can you manage our network if we already have equipment from a different vendor?

In most cases, yes. We support equipment from all major vendors. If your existing hardware is end-of-life or significantly underperforming, we'll recommend replacement. Otherwise, we work with what you have and plan upgrades when the timing and budget align.

Q: How does network security relate to cybersecurity?

Network security is one layer of your overall cybersecurity posture. It covers the infrastructure — firewalls, segmentation, access control, monitoring. Cybersecurity extends beyond the network to include endpoints, email, identity management, user awareness training and incident response. Ideally, both are managed together. We offer comprehensive cybersecurity services alongside network management.

Q: What does ongoing network management cost?

It depends on the size and complexity of your environment — the number of sites, switches, access points, firewalls and internet links. We price managed network services as a fixed monthly fee so you can budget predictably. Contact us for a quote based on your specific setup.

Q: Do you handle the cabling as well?

We coordinate structured cabling as part of our installations. For large cabling projects, we work with certified cabling contractors who we've partnered with on many deployments. We design the cable schedule, specify the requirements and oversee the work to ensure it meets our standards.

Ready to Build a Network That Actually Keeps Up?

Book a free network assessment. We'll review your current infrastructure, identify risks and bottlenecks, and show you what a properly designed network looks like for a business your size.