Has your business outgrown Break-Fix IT support?
“Call IT for help, it’s not working again.”
“Why is the screen not showing anything?”
If this sounds familiar, you’re likely solving IT problems with Break-fix IT support: something breaks, you call someone, they fix it, and then you receive the invoice for the fix. This might have served its purpose as a small business operator but as a business grows, the problems become more frequent and the cost to fix them add up unnecessarily.
Here are some signs your business has reached a point where it’s worth considering Managed Services for IT on an ongoing basis.
1. The same problems keep coming back
2. You can’t remember when IT was upgraded last
3. You are worried about cybersecurity but not doing much about it
4. Your IT costs are unpredictable
5. Technology decisions are reactive, not strategic
How Managed Services can help your business:
Scenario 1 - Your internet drops out every Thursday afternoon. The printer stops working after every Windows update. A particular laptop freezes during video calls and nobody can figure out why.
Solution - A managed IT services provider would rather you see your money spent on ensuring the best technology for your business than on them fixing recurring problems. So when you have a recurring IT problem, they are motivated to find the root cause and eliminate it permanently.
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Scenario 2 – You’re an IT Manager who knows workstations are updating at a snail’s pace. Ask yourself, “When was your last successful backup? Are all your devices patched against the latest security vulnerabilities? How much storage is left on your server?”
Solution - As technology continues to advance at a rapid pace, it’s more important than ever to ensure systems are working efficiently and aren’t compromised with security. Managed IT services include proactive monitoring. Your servers, workstations, network devices and cloud services are watched continuously. Your provider knows when a hard drive is filling up, when a backup fails and when a device has not been patched. Problems are identified and resolved before anyone in your office notices.
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Scenario 3 – You’ve recently begun as Director of IT. The Board would like to see technology finally working as promised – like those interactive screens at the shopping centre. The problem? No one has planned a proper technological roadmap from installation to end-user interaction with ongoing IT ensuring it works.
Solution – Managed IT Services providers will sit down with you to discuss what you’re wanting to achieve. Then they’ll sit down and support you with the details like which hardware needs replacing and when, how often the displays needs to power on/off, or even simply, lifespan of a visual display. A managed services provider acts as your virtual CIO. They help you plan technology investments, manage hardware lifecycles, optimise cloud spending and make decisions that support your business growth rather than just keeping the lights on.
Is It time to break free from Break-Fix?
If the above sounds familiar for your business, it's probably time to explore managed IT services. The conversation doesn't cost anything and there's no obligation.
At Ucomm Group, we provide managed IT services for small-mid sized Australian businesses. We also manage video conferencing and AV systems — which means one provider for your entire technology environment instead of juggling multiple vendors.
Contact Us - we will review your current environment and show you what managed IT looks like for a business of your size.