Support for your in-house IT Team

As the use of AI continues to grow across businesses, it’s important to remember that AI is fundamentally dependent on human interaction. In other words, support for your IT team goes beyond AI. This is where co-managed IT services can complement your internal team’s IT skills and boost your businesses capabilities in more ways than one.

Co-managed IT can help fill specific gaps for the sole IT Manager or IT teams who are simply stretched too thin across helpdesk tickets, security monitoring, patching and strategic projects all at once.

Co-Managed IT with the right partner

Consider what the IT manager or team is currently doing well, what tasks could be easily outsourced to alleviate workloads and IT or ICT projects you’ve always wanted to do but haven’t had the people with the right skills or experience for them.

This is where finding the right team to co-manage the IT and share the responsibility will make a big difference. Typically, the internal team often keeps strategic decisions, vendor relationships, and business-hours helpdesk, while the provider handles after-hours monitoring, cybersecurity monitoring and incident response, patch management and backup verification, and surge capacity for major projects.

Co-Managed vs Fully Managed

When Break-Fix IT becomes more costly than necessary, it’s a good time to assess whether the business would benefit from co-managed or fully managed IT services.

Co-managed IT services allows businesses with one to three internal IT staff to gain access to IT tech professionals with specialty security skills or even support for after-hours coverage on helpdesk.

Fully managed IT replaces is best for businesses with no internal IT capability and can rely on their external IT partner to not only for day-to-day support but strategise and plan for the future.

How Ucomm Group Can Help‍ ‍

We often work with businesses that have IT staff who are invaluable to the business. We start by understanding what your IT team does well and build a co-managed arrangement around the gaps. This could be anything from 24/7 security monitoring and incident response, after-hours coverage, backup and patch management, and project surge capacity.

Talk to Ucomm about co-managed IT services — we will look at what your team is handling (or not handling!) and show you where a co-managed model closes the gaps.

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